2/10 แย่
9 กุมภาพันธ์ ค.ศ. 2025
I was charged twice for the same room on the same day. The staff was not willing to work with me or accommodate me. Nor offer a refund. Justin and Sergio were very rude and insensitive to the hotels mistake. I explained that it wasy daughters birthday present and them charging me for a room without my consent or confirmation was financially hurtful to my daughters birthday. Justin responds was too bad. The stated I need to come up with the 100 security deposit as well and after all this we didn't get to arrive until 5:30 pm due to there mistake.. My daughter's birthday was ruined and people were unable to come due to the time. They still have not addressed the issue and there was no manager available to speak with all weekend. Still waiting to speak with a manager.
April
April, ทริปกับครอบครัว 1 คืน
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