สปริงฮิลล์สวีทส์ บายแมริออท สนามบินราเลห์-เดอรัม/รีเสิร์ชไทรแองเกิลพาร์ค

Check In was pleasant, and informative. Entry to hotel is very secure 24/7, you must be buzzed in or use your room key. Pool and whirlpool open by reservation only. We had a room on the 3rd Floor, (on the parking lot side). The room was quiet, and clean. We had one issue with nails protruding near bathroom doorway, and I stepped on one in my socks. I went to report it to the front desk, and they had no maintenance personnel on site. I asked for a hammer, and one was provided. I hammered the one I had stepped on, and found another about 8 inches away, hammered that as well. Problem solved.

The staff was extremely friendly. The environment was clean and sterilized.

Nasty people and place

Great stay! Very close to a variety of dining options! No heavy traffic experiences! Staff consistently following COVID precautions! Clean facility and staff prompt in response to questions and requests. I go to the area for business each month and I’ll be going here from now on!

Nice hotel in very quiet location in an industrial park area. Very helpful front desk. Clean, large room. The only trouble was the frequent smell of smoke coming through the vent in our bathroom and the vent right outside our hotel door. Clearly guests ignore the no smoking rules.

I checked in at 630 pm and the room was already used never have I ever seen such atrocity. Dirty rags on the bed. Guts what look like from a cigar. And they had the nerve to not issue my money back. Smh.

God-awful service. On Valentines Day weekend with my fiancé, they changed from our reserved king to a 2 double bed room. They did not notify me when it was changed, would not correct it, manager couldn't be bothered with a call, and they refused to prepare any of the EMPTY king rooms for us to use. The ice machine was broke on our floor, there was a bad leak in the ceiling in the hallway, and the toilet in our room the 2nd day would only flush if you turned on and off the water supply. No apology even days later. No refund for not providing the room reserved, condition of the floor, or poor service. Nothing.

Overall stay was pleasant! Front desk was super friendly. Beds were comfortable. Cleaning could have been better though. Found some sunflower seeds on the floor. The pool was nice. Breakfast was simple but it was enough for us.

When I checked in, I was given 3 different prices to pay. On hotels it said one thing, at the front desk they said another and then my folio said a different price.