เซโฮเทล เฮอร์มิเทจ

The hotel was location and staff were outstanding however check in was not up to standard expected 4 in Q at 4pm I staff member in counter . No consierge , no where to park car at door and drop off luggage , customer interrupted my check in after after long wait to request Taxi and staff member both accepted interruption and request to chase up taxi a poor first impression !! But next 4 days both location and staff behaviour service excellent . Manager needs to review arrival policy

Nice location good food and services.

Location ideal, away from bustle of city centre with fantastic views over lake and mountains but accessible to the city centre by regular and free bus journey or walk. Staff friendly and helpful. Good breakfast and restaurant was also a positive experience. Clean and quiet rooms. A good night sleep each of the seven nights we were there.

Fantastic property with a very friendly staff. Very thoughtful touches to the room.

This property's lack of awareness for its consumer health and safety disappointed me and it should frighten you. If there is any concern for the current coronavirus outbreak and future epidemic, I suggest other consumers think twice about this hotel. Here is my experience for your information Although I booked this hotel at the non-refundable rate, I was concerned by the outbreak of Novel Coronavirus (2019-nCoV) in mid January. As the outbreak continues and our departure place is Hong Kong or China, I decided to cancel my trip for the safety of the people in destination countries and ourselves, and notified this property nearly 10 days before the check-in day for this hotel (which is my last itinerary). All the non-refundable flights and other hotels that I booked offered special consideration for the situation, arranging special refund policy. However, this hotel rejected any possibility of refund and change of date for the reservation. So other coming occupants, you might not be lucky to have a good consumer as self-disciplined as me, who is willing to waste all deposits so as to avoid possible harms to other countries and strangers. Had there been a selfish consumer from epidemic area, he or she would have insisted on checking into this hotel after the hotel tells them the deposits are by no means refundable.

Amazing views (was on the 5th floor of the new building). Was recovering from the being sick all of the prior week on business trip to Zürich so spent most of weekend in room just relaxing, watching the swans and gazing at the mountains. Room service was excellent and the in-house Marzen beer in the minibar was a nice addition. Easy walk from the Lucerne Verkehrshaus train station (about 15-20 mostly flat). Looking forward to returning with my wife in the future!

This hotel was amazing. The location just 15 minutes out of town was perfect. It is set on the Luzern Lake overlooking the mountains. It is very hard to take your off the view. The room was spacious and extremely comfortable. The wuality of the bedding etc was of very high standard. The hotel has several bars and restaurants with a fantastic range of food and beverages. The staff were great and they even supply you with a bus ticket for the whole of your stay. The bus stop is right out the front and 8 stops later you are in the middle of Luzern. I would highly recommend this luxurious yet homely hotel. I wouldn't stay anywhere else.

Absolutely the best hotel - great location great staff Everything beyond expectation- no one in our group wanted to leave 😊

Fabulous location, great staff, wonderful rooms. Yummy breakfast too!!

This has been the best hotel we have ever stayed in. We stayed in the newly done rooms with the view of the mountains. Room was clean, spacious and exceeded all expectations. One thing that could have have been improved on is the air conditioning. The service from the staff was outstanding, would definiteley recommend!