4/10
Restaurant was permanently closed due to renovation. This was not advertised on their website. Breakfast was poor. Coffee was horrible. Air conditioner didn't work. Ceiling fan was extremely loud, squeaky and high pitched. Room had no sound insulation. The room next to us that shared a connecting door had a gap on the bottom so we could hear everyone and everything happening on the next room including trips to the bathroom, tv, cell phones, talking etc..
The one broken down luggage cart did not fit in the very ancient elevator. The ancient elevator took upwards of 10 to 15 minutes to arrive when called. The shower was moldy. There wasn't any type of shelf for toiletries. The led light used to light the hed head bord was broken and flashed like a crazy strobe light.
Vallet setvice was very inconsistent. There was no plan on place to deal with street access when outside work was being done. We had to wait 30 minutes for our car when checking out. At which point they asked if we could walk a block up hill over to the garage that housed our car. We had numerous bags so i saud absolutely not. I mean what were we paying vallet service for if no one actually brought us our car. They eventually figured out how to get our car within 15 feet of the hotel. The front desk attendant did help us with loading our bags.
All in all a horrible place to stay. I was extremely disappointed because their advertisement and reviews seemed positive. I will never stay there again.
Michelle
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