Concierge and room attendant were patient and impeccable. Perhaps it’s the check in and check out hours, front of house/counter team were extremely irritable, did not seem like they wanted to entertain any questions. So to minimise your contact with them, just pay online, drop the deposit online too. If only they’d allow me to check out online.
Otherwise, king bed was perfect, provided pillows with different thickness/softness, bonus if you care, the gym was amazing too.