4/10 พอใช้
28 มิ.ย. 2025
Overpriced - wouldn't stay again
Overall, property is ok but overpriced. We travel for a living so are tough critics but this hotel seemed to let itself down. Communal areas and bathroom are very nice but room is a bit bland and average for the price paid.
Offered a 'welcome drink' - only option was a warm glass of prosecco. It was a nice touch but a voucher for the bar would have been preferable. We had many bags and had had a long day, so we had the choice of lingering in reception to drink it or struggle back to our room.
We have Gold status. Asked for late checkout (3h) and were told it would be $50 an hour. No thanks. The lady on checkout apologised and said 'our new supervisor isn't familiar with the reward levels'.
We also questioned the $30 "resort fee" and asked what it was for. The receptionist then reeled off a list of "free"(?) things we were untitled to which weren't mentioned on check in. (These being eg a bottle of water and coffee n the room - things I would expect to be included for $340 a night!!)
ผู้เข้าพักจริง
ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
