Royal Canadian Lodge

Apr 2021

Riccardo, ทริป 2 คืน, 4 เม.ย. 2021

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Wouldnt hesitate to stay again

Great

Jesse, ทริปกับครอบครัว 3 คืน, 26 มี.ค. 2021

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a gem I will go back again and again

the best place to stay in Banff- this is a fantastic gem in a town filled with old hotels

Daniela, ทริป 1 คืน, 17 มี.ค. 2021

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We were disappointed with the staff and how they handled the pool situation. It says pool reservations are to be made day of, in person at 7am but the morning we went down to make the reso at 6:55am, it was all booked up. Apparently they let others make resos over the phone starting at 6am. We were also told the GM made bookings the day before as well. Very disappointing!

ทริปกับครอบครัว 1 คืน, 13 มี.ค. 2021

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Nothing 4 star about this hotel.

I was planning to leave a 3 star review for this hotel - right in the middle. Not good, not bad, very few redeeming features and largely underwhelming but a mostly pleasant stay. The only stand out feature is the pool area which is actually what has caused me to leave this 1 star review. The pool area is great and they are doing their best through the pandemic to give each family a 30 minute slot. The booking system that they have set-up requires you to be at the front desk for 7am to book a slot for that day. Only in-person same day bookings are allowed. Except that the General Manager decided to book out all the morning slots on both the days that we stayed at the Royal Canadian Lodge for reasons unknown and she didn’t have the decency to inform her front desk staff of the reasons why. So they were left fending off angry hotel guests who had woken early to secure a time slot for their kids. I spoke with the GM who assured me she had not booked out the entire morning slots and that the front desk had taken bookings over the phone. So they somehow forgot that they had done that when they told us that the GM had booked out the entire morning, on both days. It’s nonsense. We won’t be returning here, even without the pool situation. There are far better options in Banff. Whoever gives out the hotel stars in Banff needs to take a star off this place.

Jonathan, ทริปกับครอบครัว 2 คืน, 12 มี.ค. 2021

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Nice stay

Stay was comfortable and service was friendly. Had a fireplace and jetted tub in our room and both worked very nicely. Rooms seem a little older but style is pretty timeless and condition of the room was good. Would have liked to be a little closer to downtown in order to more easily bounce in and out of the hotel room when shopping, etc. but it's not a far walk. We were able to park on-site for the first night but they didn't have room for us on the second night so we had to find street parking a couple blocks away.

ทริป 2 คืน, 12 มี.ค. 2021

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This was a much needed getaway. The staff were extremely friendly and helpful.

Lynn, ทริป 2 คืน, 12 มี.ค. 2021

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Staff needs a course for proper customer service

The hotel is alright; the front staff needs attitude adjustment. The bar staff, the cleaners - all great service. Till you get to the front desk, the front desk in my eyes makes your experience. I don’t want to deal with the man who didn’t get enough sleep, or another guest was rude, so he has attitude with other guests. If your mother ever told you “it’s not what you say, it’s how you say it” this needs to be drilled in the front desk heads. I understand with Covid, tensions are high, but when a happy guest asks how is it possible the pool can book up in less than 60 seconds, you don’t expect rudeness, you expect customer service and a answer that is not so in appropriate. The hotel is beautiful, awesome room, good price that we found on hotels.com regular price I wouldn’t stay here. Parking was an issue for us, but how front desk man handled it was by far the bigger issue for us. We will definitely be paying the money to spend a night elsewhere next time - and will not recommend, anything other than the bar.

Nicole, ทริป 3 คืน, 11 มี.ค. 2021

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Very nice hotel. We had a great room with a fireplace and staff were very friendly. Parking is a hassle when the hotel is full. Paid $15 per day for parking and barely found a place on the last night. Staff communicated after the fact that parking is first come first serve and they did not have suggestions if the lot is full, only that they would refund your money.

ทริปโรแมนติก 3 คืน, 11 มี.ค. 2021

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$15 Parking

Room was nice and very comfortable. No notice about pool needing a reservation or having to pay $15 for parking upon booking.

ทริปกับครอบครัว 1 คืน, 9 มี.ค. 2021

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