เบสท์เวสเทิร์น แอร์พอร์ตอินน์, ฟินิกซ์

Didnt get to check in at all they asked for an additional $150 cash deposit when I arrived. I didnt have it so I couldnt check in.

Good: staff is friendly. The rooms themselves were cleaned. Decent restaurant attached (limited hours for COVID). It looks like they are trying to update room features. Bad: Photos show carpet in the rooms, they are not carpeted. First room stunk like a sewer pipe when bathroom fan was turned on. They changed my room without issue. Second room, clean but had cockroaches (see photo). No elevator, but easy single flight to second story. Bottom line, this is an old hotel, very close to airport, limited by what it is. Not worth what they charge. It should be Motel6 priced. The rooms were clean as far as maid service goes, but there are some things that cannot be resolved with maid service. Hall, especially stair carpets, not so clean. First room had a new shower stall and updated bathroom. Second room an older tub and toilet. Again, clean, but older. I informed the desk at checkout that I dealt with cockroaches, and that I had captured a large one under a cup behind the door--and to let the maid know it was there before she picked up the cup. He seemed unphased, made no comment. I'm clearly not the only one...

I got this hotel for a balcony but my room didn't come with one. Kinda my fault since i didnt wrote it in the note.

Chose this hotel for its closeness to the airport and free shuttle. The AC in the room was so loud we have to turn it off in order to get to sleep. Grateful that the restaurant was open and not crowded so we don't have to get take out during this Covid times.

Very close to airport. Check in and out very fast and gave good information. Very clean room and comfortable bed. Free 24 hour shuttle. Free continental.

I was very comfortable and I appreciated service.

Our toilet was leaking all over the bathroom floor. Walked in the water while going to the toilet. Used all our towels,

Obviously being convenient to Sky Harbor airport and near Interstate 10 there was a fair amount of outside noise. The noise had little adverse impact on our stay.

The hotel is next to a freeway with paper-thin walls. I was up all night listening to cars and trucks whizzing by and then starting at 5:30am I was awaken by every word anyone said in adjoining rooms or anyone in nearby hallways. The free breakfast is pre-plated. Nice because it is fast, but just ok. People were nice.

We stayed because of an early morning flight. We got there early and were able to check in. The desk person was friendly and professional. They took care of our shuttle request and wake-up call. It was a typical hotel room, it was clean and convenient for our trip.