First, we booked a king sized bed for a romantic vacation. Our room had two queens and they told us they had no kings available. They gave us a $300 credit. There was a lot of dust build up on curtains and in the vents. Strong mildew smell that affected my sleep. Used the fridge for food and it froze it rock solid. I asked the restaurant to heat it up on a plate and it was a gigantic to-do, took a half hour of explaining and waiting. A wing of the building was going through renovation, which was very loud from the nicer pool. Also meant the jacuzzi there didn't work. The resort fee should have been reduced bc of this. The beach had significant trash but otherwise beautiful.
The waitstaff was attentive, pleasant and friendly. But one guy did prompt us pretty aggressively to leave a trip advisor review. At first we thought it was just for him, but then he instructed us to include praise for the hotel. Also really sad to see the macaws kept outside for decoration in dirty cages.