Dragonfly Hotel Bury St Edmunds

I didn't realise how noisy the A14 would be. I had to keep the windows closed which damped the racket quite well, but might be more of an issue in summer when one might want the window open. For some reason, the £25 deposit takes "2 to 5" days to be recredited to my card. Why? Didn't get offered a hot drink with my breakfast. Hotel itself is fine and clean. Room is a good size, but bathroom lighting a bit dim. Wifi instructions a bit conflicting - key card says one thing, Welcome Pack another. Shower water nice and hot. Receptionists courteous.

Lovely decor in the public areas. Service friendly but food not great.

I booked a three night stay for my wife and I. The room was clean when we arrived, but during our three night stay the room was not serviced once. I had to fetch replacement tea, coffee and milk from Reception on two days and also had to fetch clean towels at the end of our second day. This falls far short of what I would have expected.

Convenient location, friendly staff, good Covid safety, comfortable bed, nice food in the restaurant

Good clean hotel very conveniently situated. Only points are: Understaffed - had to wait long time for meals and queries on room Shower needs checking, difficult to get the right temperature & flow. Overall, happy with stay

Very nice rooms, food was good, great location. Staff were very good with covid 19 restrictions.

Conveniently placed hotel and good value. You can hear the a14 from room if window open (and it was a warm evening) so if you don’t like traffic I wouldn’t advise staying here.

Nice hotel and friendly staff. Good rates and close to town.

Great location and great hotel

very good deal on and hotel is up-market from a Premier Inn. Nice 20 minute walk into the centre of Bury St Edmunds which is a very under-rated town