I booked this hotel because it’s in a great area and I called the hotel to ask staff about parking. They assured me they had garage parking for $30 a night. When we arrived I was told their parking garage is full and I could park on the street for $3 an hour (ridiculous). Luckily there was another garage for the same price- 14 min walk from the hotel. Then another visitor took our carry on bag by mistake. We asked the front desk lady to call the other individual since they took our bag. She didn’t understand and went on the phone speaking in Spanish completely ignoring us. Then she gave us our room key, we went up and it was a downgraded room. We booked the room with a balcony and she gave us a smaller room with no balcony. We had to move all our things back down to tell her we need a new room, which again she didn’t apologize and was on the phone. Overall, the staff did not help, the walls are very thing you can hear everything and everyone, the elevator is extremely slow, and the overall quality is just O.K. The location is the only upside of this hotel.