This is the worst 5* hotel that I have ever stayed. I stayed for 2 nights,. On the first night I was given a room that that is so tiny and has NO CLOSET. The window comes with metal louvre and when open the glass widow is sealed and to my horror, it looks into a corridor that is less than 1meter away. I went down to the reception to request a change of room but was told that it’s fully booked. I have booked this hotel months ago. The reception then offered to waived my parking charges and when she realised that I did not drive, she’s said “just too bad” and there’s nothing she can do about it. After paying so much for a “luxury room” in a 5* hotel, it’s just unacceptable. Worst still, the room has no coffee maker and there’s no where you can hang your clothes.
The 2nd day, I met the hotel supervisor and told him about my situation. He was very sympathetic and said that’s not right and kindly arranged to change my room. After moving into my room, which is about twice the size of my 1st room. It has a closet and coffee maker that comes with Starbucks coffee powder and looks like a room from a 5* hotel.
However, when I was resting and prepared to sleep, another horrible issue occurred. The aircon unit which is just beside the bed is so noisy that rattle every 10 mins and stop for about 10 mins. The the cycle keeps repeating itself until morning. I was awake throughout the night. I will never stay in another Sheraton hotel again