2/10 แย่
31 ธันวาคม ค.ศ. 2024
Sneaky Merchant
I recently stayed at Best Western Plus in Banff, and unfortunately, my experience in Room 102 was disappointing. The room is located uncomfortably close to a service room, and I could hear a loud humming sound throughout the night. The noise was constant, and to make matters worse, it seemed amplified when my ear was on the pillow, making it impossible to get any sleep. It felt as though the vibrations were resonating through the pillows themselves.
The noise was so unbearable that I ended up spending the entire night sitting in the lobby chair because I simply couldn’t stay in the room. When I informed the front desk agent, their only response was to tell me to wait until the manager arrived at 7 a.m. This lack of immediate assistance was incredibly frustrating, as it left me feeling helpless and unsupported during an already uncomfortable situation.
While the hotel staff was otherwise friendly and the location and amenities were decent, the poor handling of this issue and the sleepless night completely overshadowed any positives. A good night’s rest is essential, especially in a place like Banff where you want to feel refreshed for outdoor activities.
I strongly recommend avoiding Room 102 unless the hotel has resolved the noise issue. I also hope the management takes steps to better train staff on how to handle guest concerns during off-hours. A small amount of effort to accommodate a guest in distress could have gone a long way.
Yi
Yi, ทริปกับครอบครัว 1 คืน
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