When I checked in, I was notified that I had been given a room upgrade to one with a jacuzzi tub. Sounds amazing, right? Well, that night, when I went to enjoy the upgrade, I filled the tub up, turned on the jets and a bunch of black stuff shot out and floated on the water's surface. There was no way I would stick my arm in there to pull the drain, so I tried calling guest services. The number rang for 5 minutes straight, so I tried calling housekeeping, where I could only leave a voicemail. I called Guest Services again, and this time, after about 2 minutes of the phone ringing, someone answered, sounding annoyed that I had just made him answer the phone. It was a disgusting experience that ended with insulting staff. Not what I was expecting at all for the price of that room per night.