The property is closed when we arrived. We waited outside the hotel, freezing cold
Joy Marie
ทริป 2 คืน
2/10
Arthur
ทริป 2 คืน
2/10
They cancelled our booking a week before our stay and haven't refunded us
Brandon
ทริป 2 คืน
2/10
I didn't like nothing because they closed 😞
Melissa
ทริปกับครอบครัว 4 คืน
2/10
The hotel was closed which caused all sorts of issues for us snd your employees never updated your system to reflect our relocation
MARIA ISABEL
ทริปกับเพื่อน 2 คืน
2/10
The property was closed and doors were locked upon arrival at the front door of the hotel. Calls to the hotel were not answered. Representatives at Travelocity appeared unaware that hotel was closed when contacted.
Michael
ทริปโรแมนติก 3 คืน
10/10
Apesar que no abrieron el hotel fueron responsables al darme otro estadia
Luz
ทริปกับครอบครัว 3 คืน
2/10
Hotel was locked with lights off.
Could not check in. Had to sleep outside hotel entrance.
March
ทริปธุรกิจ 3 คืน
8/10
The hotel was nice and comfortable, however, the building was older and although the room was accessible, it was extremely challenging to get down the hall ways and into and out ofbthe elevator with the hallways being narrow. Just barely wide enough for a wheelchair or scooter.
Christina
ทริปกับครอบครัว 1 คืน
2/10
Jennifer
ทริป 1 คืน
10/10
Rashad
ทริป 4 คืน
8/10
Regan
ทริปกับเพื่อน 2 คืน
4/10
We actually stayed at The Stewart. Double tree was not available. Room was old, wall paper pealing off, stained carpet, stained bathroom tiles, bedding was stained and no one had vacuumed under the beds in months. Tv didn’t work. Would not stay there again or recommend.
Sandra Elizabeth
ทริปโรแมนติก 4 คืน
2/10
Cesar
ทริป 3 คืน
2/10
Tammy Lee
ทริป 4 คืน
2/10
We were boarding a plane only learn the hotel was completely shut down. No advance notice and no rebooking until we reach out to Expedia who did a great job
John
ทริปกับครอบครัว 2 คืน
2/10
gianna
ทริป 1 คืน
2/10
Lindsey
ทริป 2 คืน
10/10
We’ve been transferred an another hotel, Stewart Hotel, the staff was awesome, very friendly and helpful. The location is amazing but the rooms they need to watch more the cleaning. We are very happy for our staying.
Federico
ทริปกับครอบครัว 3 คืน
2/10
Bryan
ทริป 1 คืน
2/10
Oscar
ทริป 4 คืน
2/10
Unfortunately this hotel was temporarily suspended and failed to notify me. I Arrived at the hotel to find out it was closed. No email, text or call was given prior to my arrival.
Kishana W
ทริป 1 คืน
2/10
The whole experience could not have been any worse. The hotel and hotels.com sold us rooms when the hotel has been closed for 18 months. Both together were fraudulent in their dealing and cheating us. we stood in front of the hotel with our bags and no place to go. They did not make any effort to help us find another hotel. In return for all our problems all they want to give us another voucher for hotels.com. Why would I ever want to use such a company again. I have no faith in such a bad operation of double tree hotel and hotels.com who together let it happen and sold us a rooms to us and our friends. In my opinion I have never be treated worse and I am going to report this to Attorney general and better business bureau so this does not happen to anyone else.