4/10 พอใช้
9 ธ.ค. 2025
I recently stayed at the Lotte Hotel Seattle expecting a true luxury experience, especially given the premium pricing and brand reputation. Unfortunately, several issues took away from what should have been a seamless stay.
One of the biggest disappointments was the bed. The room was advertised as having a king bed, but the actual bed was significantly smaller than any standard king most travelers would expect. When I reached out to management, I was told that because the hotel uses “Asian-style kings,” the size isn’t guaranteed and no compensation could be offered. For a hotel at this price point, that explanation feels like a technicality rather than real customer service.
Additionally, the VIP spa package did not fully include all the services that were advertised and paid for. While the spa eventually corrected the billing after I reached out, this was another moment where the experience fell short of expectations.
To be fair, the property itself is beautiful, and many of the staff members were courteous and professional. However, at this level of pricing, guests should not have to chase down corrections or feel brushed off when legitimate concerns are brought forward.
There is a lot of potential here, but based on this stay, the overall execution did not match the luxury image the hotel promotes. I hope management takes guest feedback seriously, because the details truly matter at this level.
Christian
Christian, ทริป 2 คืน
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