2/10 แย่
9 พ.ย. 2025
HORRIBLE! Came at check in rooms weren’t available for over an hour and I booked for the 8th to the 9th and they booked a 2nd night without my authorization for the 7th which resulted in me coming as a no show and being charged. I had to call hotels.com to sort it all out in which the hotel couldn’t do much and I had to be temporarily charged full price for the hotel with no discount. The room I booked 8-9 was king size and they had NONE available so we settled for 2 beds queen but went to the room and the tub had black spots on it and it just wasn’t anything I could settle for. I asked for a refund and booked a hotel down the road 16 min away which was phenomenal. I’m still stuck on how the cleaning crew didn’t have rooms ready when everyone in the lobby was there at check in. The wait was horrible my food I brought in was cold it was just bad energy and I couldn’t stay longer now waiting on my refund from hotels.com and this terrible hotel. The front desk was helpful and it was not her fault but the hotel itself needs to tighten up because it was very unprofessional. How do you book a extra night on someone’s account without authorization? I would have went the 7th if I was aware but even then I requested a king bed. Still upset and my reservation was canceled for a restaurant nearby. Very upset. -1 star
Carina
Carina, ทริป 1 คืน
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