Great stay, Lewis with the complimentary beverage while waiting in the check in line was a wonderful added touch.
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ทริปกับเพื่อน 1 คืน
6/10
Room was just okay. Front desk service was rude.
Jennifer
ทริปกับครอบครัว 1 คืน
8/10
Well located on water front. Best hotel in town. Great views from 11th floor restaurant and bar Efficient valet parking.
John
ทริป 1 คืน
10/10
gabriella
ทริป 1 คืน
8/10
Our stay at the Renaissance Toledo Hotel was very comfortable. My main concern was that although we had opted into daily housekeeping services, we didn't get it. We were at the hotel for 4 nights and only received service one time.
I would like to commend the staff of the Heights who gracefully fit us in (a party of 6) to the restaurant without a reservation on a busy night of graduations and other events. Well done!!
MEGAN
ทริปกับครอบครัว 4 คืน
10/10
Very friendly staff! Xavier at the front desk was very welcoming and Chris from engineering was very helpful and friendly! We had delicious breakfasts at the Brim House and cocktails at The Heights roof top lounge. Great views of the city and river from the rooftop!
Loretta
ทริปกับครอบครัว 4 คืน
4/10
The hotel itself was good, and the location was very convenient. My low rating is largely due to the fact that there was no cold water in our room for our entire stay and the hotel made no attempt to find us a room with functioning water or try to make it right in any other way, despite us bringing the issue to their attention immediately.
Frank
ทริป 3 คืน
10/10
Felt good from arrival to departure!
Timothy
ทริปกับครอบครัว 1 คืน
10/10
The hotel was very clean staff was very helpful and friendly
Dianna
ทริปกับครอบครัว 1 คืน
8/10
This hotel is a little worn as far as rooms go. Table in our room that seats 4 was dirty and never cleaned off. Crumbs all over it. The valet parking is worth the money and the guys were very prompt. Customer service at front desk day of check in was lacking. They do not give you any info about dining, amenities…. Missed opportunities for sure. The lady when I checked out was complete opposite. Very helpful and genuine. No remote to turn TV off in other room so left on since customer service was poor.
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ทริปกับครอบครัว 1 คืน
10/10
Arielle
ทริปธุรกิจ 1 คืน
10/10
Gina
ทริป 1 คืน
10/10
tripper
ทริป 1 คืน
4/10
TAWANA
ทริปกับครอบครัว 1 คืน
2/10
Went through 3 rooms, beds hard and pillow not fluffy and rooms small
Deonte
ทริป 1 คืน
4/10
Disappointing Stay Despite a Great View
My experience at the Renaissance Hotel Toledo Downtown was far from what I expected. From the start, the front desk host was noticeably unfriendly, making check-in an uncomfortable process. The valet parking situation was confusing and poorly managed, adding unnecessary stress to my arrival. Once in the room, the issues continued — the water pressure in the sink was very low, and the sink drained so slowly it was practically unusable.
The only redeeming quality of my stay was the stunning view of the river, which unfortunately didn’t make up for the overall lackluster experience. I expected much more from a hotel of this brand and price and won’t be returning.
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ทริปกับครอบครัว 1 คืน
2/10
The Renaissance downtown Toledo is by far the worst hotel that I have ever stayed in. Not only do the staff workers not have a clue but they make you pay for parking which is quite a walk away or you can pay for valet parking after you've already paid to stay at the hotel.. not to mention the fact that it's really dirty and nasty and big and isolated and desolate like an old abandoned Mall creepy.. elevator music.. got to have a key card to get in anywhere.. and did I mention the fact that you have to pay to park?
Michael
ทริปกับครอบครัว 1 คืน
10/10
Great place to stay. Pretty quiet in the room and very comfortable with being able to control the thermostat. The Heights is a great place to hang out, have drinks or food, and look out over the river and downtown. I planned to stay for two nights and wound up staying four. The valet parking is a bit questionable considering the vehicle may only be parked a few yards from the entrance, but it's a $32 a day convenience. There are in and out privileges but I didn't need them since when I got back to the hotel I didn't have a reason to leave. I'd definitely stay here again.
James
ทริป 2 คืน
10/10
James
ทริป 1 คืน
10/10
I was only supposed to stay for two nights but wound up staying four. It's a great hotel with a great bar on the top floor. My only gripes are no microwave in the room and the bathtub is pretty slippery. I also couldn't connect to the wifi and eventually gave up trying. The valet is a little bit of a joke because the vehicles are basically parked a few feet from where the vehicle is dropped off, but it is helpful and the guys parking the vehicles were very helpful and quick. Overall, I'd stay again but I'll make sure I don't have anything that needs to be reheated. I heard there was a microwave in the lobby but I never saw it.
James
ทริป 1 คืน
10/10
Parking options could be improved.
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ทริปกับเพื่อน 1 คืน
4/10
Worst hotel bed ever
Patrick
ทริป 4 คืน
8/10
The hotel saty was perfect. The parking situation is horrible
Daniel
ทริป 1 คืน
8/10
Water pressure and temperature of shower was less than desirable