Fajardo Inn, Fajardo

The hotel is far from anything or anywhere. We stayed overnight, the views are nice. The pool is nice and the kids enjoyed it. There is a heated pool. However, the AC in the room did not work! We called the front desk, to only be told that because it’s so hot the AC is not going to work well and wait for the night time, still sweating by morning. Was charged $70 dollars to check in early (1 hour prior to check in) never again!

My main issue with this hotel was the layout and the customer service. The room was extremely far from the check in area and the parking, and lugging our bags up and down a rather large hill was no fun at all. It took us 20 minutes to find our room, the map they gave us was useless. They were not able to accommodate us checking in just an hour early, very strict about 4pm check in, which is just silly. The towels for the pool were more like dish towels. The room floor was dirty and there was a coffee pot provided, but no coffee. The vending machine was broken and the staff was not pleasant to deal with. Thank goodness I speak Spanish or this would have been quite the disaster.

This year they had many relief workers staying so was a bit different - but still nice ~

Rude personal of the hotel, additional charges for everything, cockroaches in the room! The pool is dirty and freezingly cold. The hot water in a shower is slightly warm. No body lotion, conditioner or hairdryer. The hotel is very ran down. Will not recommend to anyone of there is any other choice. The price is insanely high for the quality and service you will get.

Rude staff, terrible service, and smelly rooms.