2/10 แย่
15 ก.ค. 2025
NOT a good experience
Electricity was out one AM - staff didn't seem to care or try to make it up to guests. They were scrambling but not trying to help appease people. Room service is only every other day but said we could ask. I asked for additional service 2 times and one of the times I asked them to just come up and get dirty towels and garbage while we were gone all day. I tidied it up & just needed stuff picked up for space. Service never came - I got back around dinner time & called to report. Staff could not be bothered & didn't seem to care at all! They were like "Sorry. They have now left. You can bring it down with cart. I can't leave the desk. "
Room wasn't that clean in general & kind of stuffy. It was NOT a good deal for the money & nothing was near for amenities. Electricity was out 4-5 hours. I was told I couldn't use work out room despite saying I didn't need the equipment. Also, there is no pool despite when you look up hotel on google, there is a pic that makes it appear there is one. We asked about that & mentioned the picture. Staff didn't seem to care one iota about that either - told us to "call around fitness centers that were near" without providing us a list. We did call but cost was $58 PER PERSON for it. Horrible, horrible experience. I asked about any running trails near & was told "No idea. I don't run." I was able to find a loop that I could do. I have stayed at the same Homewood Suites in Hot Springs & had a wonderful exp - THIS WAS A NIGHTMARE.
Angela
Angela, ทริปกับครอบครัว 4 คืน
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