Four Points by Sheraton London

This is the 3rd time I had a aweful stay at this hotel threw out the summer since about June I have stayed at this hotel about 11 times I brought my family and other family memebers and they even stayed, this stay I checked in Friday night I got another night Sunday so I checked out money I called to reserve the pool at 11 Saturday I then called again sat for 8 pm the lady told me I could not becuase I had already reserved it earlier that day, I then reserved it for Sunday moring and the. Again Sunday night the guy had no problem i the. Asked for a late check out Monday and was told no, yes we had a 3 night stay the Maids came in Sunday for our towels garbage n toilet paper yes we accumulated garbage becuase I had my family come and visit as I am a visitor that’s why I had gotten the room we had pizza and wings all night and Monday when we checked out we had a a lot of garble it was overflowing I tidied up and we had the pool towels in a pile I don’t understand why I got charged a 100$ house cleaning fee I even left a note and a $35 tip for the maids, Peter the “manager” had gave us problems prior to our last visit nothing but problems with him my whole family experience just rude, the day I asked for late check out he didn’t even say good bye just slammed the phone down I don’t see why I couldn’t get late check out it was a Monday, I spend a lot of money there me and my family are very wealthy people and we will never return to four points in London, I will do a review!

The hotel was fine but my room could have been cleaner.

The pool was amazing! Because of Covid we had an hour to ourselves in the pool area! The pillows were the negative. Both my wife and I did not like the support of the bed pillows.

Hotel was clean and practiced proper procedures. The gentleman at the front desk was really pleasant and helpful at check in. Location is good and close to lots of restaurants and shopping. Easy access on and off the highway.

If I had any complaints they would be the pillows are too soft, that flashing light in the room kept me awake, lounge service was a bit slow fir the number of people in there. Otherwise, it met my expectations.

Room Carpets were stained, rooms starting to look run down. Beautiful foyer, friendly staff. Covid conscious

Great stay, very clean and welcoming. Would recommend.

We had an excellent first stay at the Four Points. Excellent service and spotless property. Room was very nice and clean. We enjoyed an awsome breakfast with a very nice and friendly waitress. We'll definately return!

Everything was great except for the 9 long hairs I found in the bed, on the pillows, on the floor and in the bathroom. Not acceptable for a “clean room” and especially during COVID