There was just issue after issue it seemed. The elevators were terribly slow and did not function properly to the point only 1 was operating for most of a day stay and it took 45 minutes for them to get someone who was stuck in one out. The room was dusty, the ceiling clearly had water damage issues they just slapped paint over. The room smelled off like a musty smell, the shower has cracks all over that leaked out onto the floor. We requested towels multiple times and they never brought them to our room. The room next door to us was loud and obnoxious the last nights with a screaming child after 2 calls to the front desk to ask them to keep it down or move our room. They told us they would handle it and nothing changed.
William
ทริปกับครอบครัว 2 คืน
10/10
Cheyenne at the front desk was great. She was extremely helpful. We had an issue with our room and she very promptly took care of the issue and moved us to another room.
Jennifer
ทริป 1 คืน
10/10
Phyll
ทริป 1 คืน
10/10
Dennis
ทริปกับครอบครัว 1 คืน
10/10
Joseph
ทริป 1 คืน
10/10
Our stay at Holiday Inn & Suites on Merle Hay Rd. in Des Moines, IA was wonderful. Employees are very accomodating. They had a restaurant connected to the hotel, which we did not go to but was nice to know we could have. Pool is open til midnight and they are very child friendly. Will definitely be coming back next time we travel to Des Moines.
Rachel
ทริปกับครอบครัว 2 คืน
4/10
The fridge does not work in room 101 - kids from a baseball team were running through the hallways at 1 in the morning
samantha
ทริป 1 คืน
6/10
Hotel staff was amazing. Our room was nice. Lots of dings and scratches all around that made me nervous if theyd charge us for it even though it was there prior to us. They didn't have trash can liners that i thought was odd. Found a dog chew toy up agaisnt the bed frame on the floor but everything else was super clean! The bed and pillows were perfect.
Elizabeth
ทริป 1 คืน
2/10
Hotel room 220 had bed bugs. We have bites all over body. Management was made aware. They said they would return my stay payment but only gave me a discount for the inconvenience. Wich did not even cover for the precautions we had to take in order to not expose our home to bed bugs. Terrible experience, painful and uncomfortable.
Nubia
ทริปกับครอบครัว 2 คืน
10/10
Great stop for one night on the road back home.
Attached restaurant (Bennigan’s) was very convenient, good food & good service
James
ทริป 1 คืน
8/10
Convenient location with great dog walking neighborhoods close by. Super friendly front desk staff and quality bedding with generous sized rooms
ผู้เข้าพักจริง
ทริป 1 คืน
10/10
It was an excellent stay and restaurant attached was great
Justina
ทริปกับครอบครัว 1 คืน
2/10
I did not check in because the pool was closed. We reserved the poolside room for a birthday swim party.
Medea
ทริปกับครอบครัว 1 คืน
6/10
Chenxun
ทริป 2 คืน
6/10
Staff and front desk was very kind and helpful. The entire property is run down, inside and out. Many m not very well maintained. Many areas in need of repair in the room. Toulet runs,smoke detector was installed improperly. The faucet in the tub was very loose.
maryam
ทริป 1 คืน
10/10
Gary
ทริป 1 คืน
8/10
Any complaints we had, was taken care of promptly
Wendell
ทริปกับครอบครัว 2 คืน
10/10
Joe
ทริป 3 คืน
8/10
Amber
ทริป 1 คืน
10/10
Very kind staff, nice to have Bennigans connected to hotel too
Alyssa
ทริปธุรกิจ 1 คืน
2/10
I was double charged and have yet to see my money back, I called to the front desk and they were short staffed so they couldn’t bring me what I asked for & the hotel was crowded w antique pots bc they had a sell going on within the rooms so it caused for slow elevators etc
Edlena
ทริปกับครอบครัว 1 คืน
8/10
The only issue we had was paying for a suite that was near something that made outrageous noise kicking on and off. Was told at checkout it was the elevator. Would have appreciated some type of compensation for not sleeping due to noise.
Brenda
ทริปกับครอบครัว 1 คืน
10/10
Was a little hard to find the property but was a nice place to stay at for the weekend.