โรงแรมเรอเนซองซ์ ชิคาโก ดาวน์ทาวน์, ชิคาโก

I enjoy my stay it quiet & clean also near shopping

Service was great, location is perfect, rooms are starting to get dated

Great location. Great service by hotel staff

We stayed here because I used this hotel for any business travel to Chicago. It’s convenient, it’s a quality brand, the room comfort is reliable and some rooms in the front are slightly larger with great views. The only reason I didn’t give 5 stars is because of lobby renovation (not a huge fan) and it’s impact on anyone who wants to spend time there comfortable and get work done.

Check-in was very disappointing. We could not access our room at the time we were told it would be available. It took an hour for a room to be made ready for us. No compensation was offered to us for the lateness of the room, but when pushed, we were given free drink/appetizer vouchers. The registration counter people were not friendly nor helpful. The location was ideal and the view from our room (which we had to pay extra for) was amazing. The room was not super clean. The lotion left for us had already been used. The toilet didn't fully flush. There was only one chair, despite the room size. The beds were comfortable. The temperature was easy to control.