คราวน์พลาซ่า แคนเบอร์ร่า

Staff were amazing and very helpful. Handy to city to shop or go out for food. Accommodation is getting a bit out of date for the cost.

It was disappointing. 1. They seemed understaffed. 2. One lift was not working and hotel was fully booked so often long waits. 3. Reception wait times were often long especially on checkout. 4. Rooms felt dated and not as clean as I would have liked. 5. On arrival I was told there would be long wait for breakfast so I requested to refund breakfast but they said it wasn't possible because i booked through Hotels.com.

We did not have a good experience. Our room was not cleaned and after 3 conversations with staff who miscommunicated with me, we were made to feel like we were ultimately at fault by the duty manager who was defensive and had an attitude from the beginning of the conversation. The room was eventually cleaned but we were late to an appointment and the whole experience (and room) was not worth the almost $200 per night cost!

Staff at reception really friendly and did their upmost to please. Service staff need a bit more training. Will come back definitely Unfortunately our bathroom had a leaking pipe and light by my bed didn’t work

Lifts are a disaster need service and upgrade

Over night stay room was fine, parking on site was terrible parking spots to tight

Close to main shopping area and restaurants, cafes.

Staff were amazing and foyer very impressive. That’s where it ends though. Hallways were old and dated and a lower standard than most roadside hotels. Bathrooms were very poor also in desperate need of a refurb. For the price which didn’t include parking it was below industry standard. Unfortunately I won’t be using Crown going forward.

Hotel is wonderful, very comfortable and has all amenities you could require. Great restaurant although menu is very limited. Very good buffet breakfast. Perfect location