This was a very nice hotel. There were a few quirky things about the room but nothing that made the stay unbearable. The biggest thing was every time we flushed the toilet it had a strange gurgling noise,
Theresa
ทริปกับครอบครัว 3 คืน
10/10
Charmae
ทริป 1 คืน
2/10
Upon arrival, check in was pretty effortless we got to our room and dropped our things off and we left to go explore Grand Rapids and get our kids some food and come back for bed when we got back we noticed that the door had been opened but not closed all the way we didn’t really pay any mind going into the room getting settled in and getting everyone ready for bed once it was time to get in bed. We discovered that there were bugs we immediately got our children and left the room we went to the front desk where we waited about 20 or 30 minutes before staff was even available so around this time it was closer to midnight once we informed staff, they let us know that they thought they were ants, and I informed them that they were bedbugs the person at the desk continue to argue with me and not even offer another room or a refund so that my family and I could go to a different hotel we gathered our things, put them in trash bags and we left early and just got back on the highway headed towards our destination. This is the absolute worst experience I have ever had and definitely no remorse from hotel staff I will never book here again
ผู้เข้าพักจริง
ทริปกับครอบครัว 1 คืน
2/10
Rachell
ทริปกับครอบครัว 2 คืน
6/10
ผู้เข้าพักจริง
ทริป 2 คืน
10/10
Heather
ทริปกับครอบครัว 1 คืน
10/10
It was nice get away little old dated but was very clean nice staff
Thamara
ทริป 2 คืน
6/10
Madison
ทริป 2 คืน
6/10
Josh
ทริป 1 คืน
10/10
Love the area and hotel but hate that the parking lot and sidewalk could of been cleared of the snow better couldnt really see the sidewalk the wardrobe in room had a hole in the door and hole in the curtain
Rachel
ทริปโรแมนติก 1 คืน
8/10
Rooms and bathroom were small and vending machines only take cash. Other than that it was a nice place to sleep for the night.
Jerika
ทริป 1 คืน
10/10
I'm impressed by the hotel's cleanliness and can't wait to come back.
Turpin
ทริป 1 คืน
4/10
Staff was very friendly and polite. Hotel was extremely old, dirty, out of date. Floor in hotel room was sticky. My daughter threw out her socks and wore shoes the whole time. Furniture was extremely warn and dinged. Mattress sank in and very old and squeaky. Whole place was very beat up. Juice machine was broke for breakfast. At least the two staff members we did encounter was extremely nice and helpful, but definitely would not recommend or stay here ever again
Jennifer
ทริปกับครอบครัว 1 คืน
6/10
It’s okay, but could be cleaner. Property is rundown.
Jennifer
ทริปกับครอบครัว 1 คืน
10/10
It was very nice to stay just need to finish the 3rd floor
Laneisha
ทริป 2 คืน
8/10
Easy to check in, clean rooms
Amy
ทริปกับเพื่อน 1 คืน
6/10
Ross
ทริปธุรกิจ 7 คืน
4/10
Wont come back
Tv didnt work front desk told us twice we had to wait until 11pm for manager to help
Ac didnt work
Elevator broke while i was on it.
Keycards deactivated ,daily
Night staff was rude
Parkinglot smelled like weed all 3 nights
Shower...sorta gave hot water, had boogers on the walls..gross
Beds clean but not comfy
Staci
ทริปธุรกิจ 3 คืน
10/10
For an older property was very nice and well worth the price paid. The breakfast was very good, all the employees were friendly and kind. Wonderful stay!!
Chad
ทริป 1 คืน
10/10
Affordable and nice! The indoor pool was great and the complimentary breakfast was very good!
Rachel
ทริปกับครอบครัว 2 คืน
2/10
Breon
ทริป 2 คืน
2/10
Elitizia
ทริป 1 คืน
4/10
It takes a lot for me to complain about a property. While the bed and sheets were clean. The bathroom was disgusting. The shower head was caked in what seemed to be black mold. Enough that it was causing an issue with the water actually spraying out of the shower head uniformly. The shower door, lip and floor around the shower also had black mold growth. Overall the hotel was just dingy. The common areas had multiple stains on the carpets. Large amounts of built up dust and dirt in the corners and baseboards ect. Other issues not as pressing as the cleanliness were missing fixtures, broken window locks, holes in the wall paper, no sink stopper/plug.
I travel often for the business I own and often only use hotels to shower and sleep before I'm off again so I don't tend to book high end hotel while traveling, but I always check out the rating and was very surprised to find these issues with a hotel rated over 7.
Emily
ทริปโรแมนติก 2 คืน
10/10
Really clean.
Evelia
ทริปกับครอบครัว 1 คืน
2/10
I cancelled my room 36 hours before my due arrival. I bought insurance just in case. Now Expedia still has not gotten my refund !