I was given a room on the third floor, no elevator, carried all my stuff and dog up three flights of stairs only to find the key didn't work. Went down to get a new one and there was no one at the front desk. I rang the bell several times and no one showed up for 15 minutes. The desk person said there is an outside phone to call, but it was locked. There were opened bags of pretzels in the room, no coffee pot, furniture in bad shape. The so called breakfast was by the front desk, no place to sit down, and consisted of coffee, no lids for the styrofoam cups, and packaged donuts. I will never go there again, and warn others to stay away.