6/10 ดี
4 มกราคม ค.ศ. 2025
Avoid at all cost!
This place was horrific start to finish which I'm really surprised about given how well reputed it is globally.
The negatives:
1.) At check-in, I was requested to have a seat as there was a long queue ahead of us. Once they were checked in, then someone else walked in and they decided to go through and check-in them which took another 15 minutes whilst we kept on waiting (all in all about 45 mins for check-in which is ridiculous).
2.) Once in our room, the A/C didn't work. Called maintenance and he said to restart it after 15 minutes (which I already did a few times). Called him again after an hour and he said maybe its broken. Spoke to the manager and he then explained finally that all rooms on that particular floor have heated set on and that he'd move us to another floor which finally resolved that issue.
3.) Next day, whilst my family was in the toilet, the door handle broke and she was trapped and eventually the maintenance guy came and opened it. Then the day after, the handle broke again and I couldn't open it from outside. Called the maintenance and no one came for like an hour and then I had to go down and complain to reception for them to finally sort this.
4.) Pool on the top floor but tiny and not heated which wasn't ideal either and not informed about prior.
5.) The toilet did not have a bidet of any sorts and had the wash basin after a separation which I found very strange.
6.) The breakfast was ok awful service. The items were always missing and rude staff.
Muhammad Mobin
Muhammad Mobin, ทริปกับครอบครัว 3 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
