InterContinental Montreal, an IHG Hotel

Disappointing stay

Not as advertised.. we got a smoking room, was told at reception that they do not have smoking rooms. We called 3 times to make sure we could use the pool during our stay, each time they told us we could, was told at reception that you have to call and reserve. No extra blankets, no coffee in rooms which is surprising since 2 star hotels offer that at least. I saw a review where someone had breakfast included in they're stay (as is ours) but they were turned away.. we called to make sure we had the free breakfast and was told that no, we don't have that offer.. Overall, just wished they had mention these things in their details.. disappointed for the price I paid We got a call after we checked out asking us why we didn't eat our breakfast, we told the man that we had called and were told we weren't allowed to. The man on the other line apologized and offered us compensation, but didn't know what he could give us.. We won't be coming back

Juliette, ทริป 1 คืน, 3 ก.ค. 2021

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Décevant

Chambre aucunement au goût du jour, réfrigérateur non fonctionnel lors de l’arrivée dans la chambre et machine à glace non fonctionnelle sur l’étage. Ascenseurs extrêmement lente donc parfois très long avant de se rendre à la chambre. Longue file d’attente pour le check-in. Globalement, pas du tout impressionné compte tenu du standing de la chaîne Intercontinental.

Jean-Philippe, ทริป 2 คืน, 2 ก.ค. 2021

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Everything was perfect.... But..... We stayed in Pandemic Period, so not all the facilities in the hotel were available such as Restaurant / Bar / Caffe, etc. Coffee/water/tea wasn't in the room and we asked the reception (because it was not provided in the room). Also, for the pool, we were required to book only 30 minutes per day or wait till someone will cancel their booking. Overall, the hotel is perfect, the team is amazing, the service on top.

libi, ทริป 2 คืน, 22 พ.ค. 2021

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The staff was very friendly and supportive. They gave us the room at 17th floor. But when we recognized the view was a bit sad, we requested another room with better view if possible and they actually gave us another room at 23rd floor with perfect view. Breakfast blew our mind. It says breakfast for 2 included, but the staff asked if the kids want to eat something and it ended up with breakfast for 5 with loads of sides. It definitely 5-star-quality brunch. The pool is salted and reserved for 30-min-session, it was great.

ทริปกับครอบครัว 1 คืน, 24 เม.ย. 2021

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Spacious room with amazing view! Very helpful front desk and support team. Great room service with delicious choices.

ทริปกับครอบครัว 2 คืน, 23 เม.ย. 2021

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We like the room on the high floor that we stayed in, the view was magnificent. Staff are friendly and helpful.

ทริปกับครอบครัว 3 คืน, 12 เม.ย. 2021

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Solid Experience

My significant other and I had gotten a suite for the night for a meeting I had in-town. The check-in was fantastic and the on-site parking was also exceptional. The hotel as a whole was very unique and I really enjoyed it. The suite I had was huge and felt clean but it did seemingly have some sort of spider issue. I had found 5 spiders in just a single night spent there. Beyond that, it was a nice experience. I informed the staff about the issue and hopefully it'll be resolved for future guests.

Devin, ทริป 1 คืน, 3 เม.ย. 2021

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Our stay was good. The hotel is a little bit dated, TVs are small and are not smart TVs (that would be a good upgrade). They provide robes in the room. Wi-Fi was accessible all around the facilities. The appointments for the pool are only 30 minutes long, which is very short in my opinion. Be aware that the parking on-site is very low in height, so if you drive a truck you might have problems. The hotel is nicely located, you are at walking distance to many small restaurants, Old Montreal etc.

ทริปกับครอบครัว 2 คืน, 3 เม.ย. 2021

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The pool was correct. The toilet was dirty. There is no désinfectant gel in the floor where we were

ทริปกับครอบครัว 1 คืน, 2 เม.ย. 2021

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It was amazing! Special bonus - check out at 5 pm!!!

Vadim, ทริปกับครอบครัว 1 คืน, 2 เม.ย. 2021

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