2/10 Poor
Feb 19, 2024
Bad service and hotel
Firstly I had booked the room in Basma Executive Club but then down graded me to Basma Hotel without prior intimation.
There was no one to pick up my luggage from car until reception area which was under construction and I had no clue where I am going.
Reception person offered for free dinner as compensation but it was too late as we had arranged our dinner. He mentioned to speak to his boss and let us know if anything they can do better but obviously no show.
The room which I was given had loose doors or windows due to which whole night we could hear the banging of that door or window because of wind.
Overall, I was very upset for the amount of money I spent for booking this hotel.
I will not recommend this hotel to anyone
Hozefa
Hozefa, 1-night family trip
Verified Hotels.com guest review