เอ็มบาสซีสวีทส์ บายฮิลตัน สนามบินซานฟรานซิสโก วอเตอร์ฟรอนท์

I’m done.

This hotel used to be nice but has really gone down hill I the last year or two. Probably even longer. It’s more for young people throwing annoying parties on one floor. Being obnoxious. Or I’m sure it’s nice where all the pilots and attendants are. I’d recommend all them and asking what floor those they stay on and try to be near the responsible guests. Unless you like hearing crap music and annoying people speak.

Adam, ทริป 1 คืน, 3 เม.ย. 2021

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Overrated

Good luck getting extra towels or extra blankets. The hotel is basically shut down minus the room you are staying at. Breakfast is not what it was like before, cold eggs, potatoes and suasages. Better off going to Mcdonalds!

Lawrence, ทริปกับครอบครัว 1 คืน, 2 เม.ย. 2021

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The good. Cool location for families. This hotel is very pretty. It’s right by the water and the hotel itself looks like a steam punk building inside. Open metal and Glass decorated elevators, streams, fish and gardens in the middle. Our small and teenage children loved Walking through it. We saw raccoons in the parking lot... nice places to eat outside and walk around....the bad... don’t use too much toilet paper at all in the bathroom as the toilet will clog easily, so watch your kids with that one. The hotel did fix it as soon as we called them. Also check the hotel space before you get cozy. We stayed in the living room when we arrived and We discovered as we were going to bed, that probably the last guests pet peed on the rug near the bed because the floor smelled like pee. Our children were already falling asleep, so we let the hotel know in the morning. I don’t doubly they would have moved us had we requested it, but we were only passing through for the night. The manager on duty apologized and compensated us with a discounted room price .but we had to do a follow up with Hotels.com to get the compensation and I stayed on hold for 60 minutes to talk to someone... I let Hotels.com call me back on the next call, there was a lot of back and forth calling with the Hilton and Hotels.com to get our refund.all in all that was hastle after a long trip but, I would actually stay at this hotel again and just check EVERTHING in the room before settling in.

yolanda, ทริปกับครอบครัว 1 คืน, 2 เม.ย. 2021

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Below average

Climate control didnt work properly so the suite was warm. Had to get more pillows and towels too

Michele, ทริปกับครอบครัว 1 คืน, 1 เม.ย. 2021

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“Closed pool”

Several things were annoying. My digital key did not work on the room but worked in the elevator. One TV remote did not work. Also they say the pool was “closed” but there was swim lessons going on which was frustrating and upsetting.

ทริปกับครอบครัว 1 คืน, 29 มี.ค. 2021

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My sheets had blood and what looked like snot on the pillow the shower was dirty and the room smelled like smoke

Courtney, ทริป 1 คืน, 27 มี.ค. 2021

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Secure and nicely located.

The hotel it is lovely but my internet didn’t work there (I do not use hotel wi go because it always tends to get me hacked). The ac/heater is limited to a certain degree and for those of us who are not used to your cooler climate; it was cold. I ordered another blanket for my 91 yr old mother, but we were both still cold. They offered a heater, but I had already interrupted my time with my mom by going down for pillows and a blanket; as they do not offer delivery, and I would have to go down again to grab the heater. We went to our beds and hoped to be warmer (and turned off the heater/ac unit) but we’re still cold. Breakfast was descent but no where near the type of our past. Toast is not toast. Just a slice of bread. Options very limited and time a bit too short. Purposely looked for a room with a view so my mom could sit and enjoy the bay, but the view is in the bedroom. That was disappointing; even though the view was very nice. Just not practical. Website looked like there was a sitting area by window.

ทริปกับครอบครัว 1 คืน, 27 มี.ค. 2021

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Our experience was not the best this time. We had stayed there before and the quality of the overall service and amenities offered were a lot better than this time. There was not enough parking no attendant to regular who was parked in there or not. They were people that staying in hotels they were parking there. When spoken to the front desk we were told to move cones and park in areas that were not safe. The conditions of the room was that it was not clean. The drapes had some kind of stain on them on the balcony it was dirty. We told the front desk and nothing was done about it. The property was disregarded the cleaning that was not there. The customer service was lacking. The whole place seems to run down and uncapped. They had one security young lady who was allowing people to come in with alcohol bottles in a lot of different parties were being held. Sanitizing stations we’re not filled. There was no water offered in the rooms even though water bottles are sealed. Seems to me like everything was an excuse because of Covid. In our opinion staff was doing the minimum for the overall customer experience. The parking fee is outrageous at $36 per night. As a guest this is entirely too much considering what is offered to us. Not everyone had a parking permit. And because of the shortage of parking spaces just let me know that not everyone was paying for parking which is unfair because only the register guest had to pay.We will definitely not be staying or spending 236 A NIGHT

gus, ทริปกับครอบครัว 2 คืน, 19 มี.ค. 2021

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Never again

Room smelled like cigarettes was moved to another room which had a weird odor and room was not cleaned. For breakfast in the morning they were rude to my kids and rushed them

Danny, ทริปกับครอบครัว 2 คืน, 19 มี.ค. 2021

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Room had hot temperatures due to the old system and cooler weather outside. They didd offer a fan thou

ทริปกับครอบครัว 2 คืน, 19 มี.ค. 2021

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