Service and cleanliness was great! My only complain the first night there was a noise coming from the AC unit like ducts were getting serviced.
Luis Roberto
ทริปกับครอบครัว 3 คืน
10/10
We came here for the first time ever, to be with friends who were celebrating a birthday for the weekend. We spent the day in the pool. Very nice pool area with jacuzzi. Clean and quiet. We expected to see a lot of kids but there weren’t that many small children. Probably because Universal Studios being next door. We ate at the bar the first day and ordered room service. We ate at the Cafe in the morning. The food was surprisingly very good. It was a nice getaway for us. We are locals so it was very close too.
Tim
ทริปกับเพื่อน 1 คืน
10/10
ผู้เข้าพักจริง
ทริปกับครอบครัว 2 คืน
10/10
Good
Marie-Louise
ทริปกับครอบครัว 2 คืน
10/10
Michelle
ทริปกับครอบครัว 3 คืน
10/10
robbie
ทริปกับครอบครัว 1 คืน
8/10
Ann Cathrin
ทริป 1 คืน
10/10
Perfecto
El hotel súper céntrico
Jesus
ทริปกับครอบครัว 2 คืน
10/10
Great experience
Jeffrey
ทริปกับครอบครัว 1 คืน
10/10
Anthony
ทริปกับครอบครัว 2 คืน
8/10
Great hotel for universal .
Check in fast and quick.
Staff very good and polite .
We avoided the restaurants as found a few locally which were fantastic and 50%of the cost.
Starbucks in the hotel was a treat
10 mins walk to the park .
Parking on site and very easy.
Pool was busy but the jacuzzi from the 8th floor looked very dirty. Might have been an illusion but very murky!
Eat outside of the park!!!
Peter
ทริปกับครอบครัว 2 คืน
10/10
Melissa
ทริป 3 คืน
10/10
Excellent location. Very convenient to walk to Universal City walk and studios.
Omar
ทริป 2 คืน
10/10
Our entire stay was seamless. From check-in to the great room and the many amenities. Easy walk to Universal.
Karis
ทริปกับครอบครัว 1 คืน
6/10
The room was very smoky and mildewy smelling. There was no robe, no blow dryer, no bar soap for washing hand's. I was surprised with disappointment.
ผู้เข้าพักจริง
ทริป 1 คืน
10/10
Great hotel. Comfortable, service was amazing and the pool area is beautiful not to mention conveniently located right next to universal studios but still has a free shuttle!
Jessica
ทริปกับครอบครัว 1 คืน
10/10
Great location; bar was op
Marjoline
ทริปกับครอบครัว 2 คืน
8/10
everything is good
Chih-Yu
ทริป 2 คืน
10/10
Worth spending the extra money, than the Sheraton. Family friendly and convenient if you have little kiddos like I do.
Definitely Would stay here again in the future when going to Universal Studio/Hollywood tourist spots.
Benjo
ทริปกับครอบครัว 2 คืน
10/10
All was great - comfy bed, clean and spacious room, friendly front desk, etc. The only bummer was the parking stated $50(!), while posting a sign they were not responsible for items left in the car (surprising considering how much you're paying, and was really $55 when we checked out. The validation card didn't work at the gate and caused a delay in getting out because it took many calls thru the Help button to actually get someone to let us go
Catherine
ทริปธุรกิจ 1 คืน
10/10
Cristiana
ทริป 2 คืน
4/10
Only positive I can give to this hotel
Is the location.
Constant hidden charges and extras for breakfasts, parking etc
Unable to self park due to height restrictions so forced to use valet for additional costs as they had additional height on the ramp but use the same car park ???
$250 to park for 3 days is insane!
Room on the second floor was very poor, had a decent view of the service team working it the back with no sunlight and a tree blocking the rest of the view.
Stupidly priced onsite food, my advise would be to
Head to Ventura av for good priced food 5 mins away.
The guy helping with the bags provided the best service and was friendly,
Won’t be returning