ฮิลตัน ลอสแอนเจลีส/ยูนิเวอร์แซลซิตี้

Great location next to the Universal Studios Park. Very easy to drive down to Hollywood and over to Beverly Hills. Great hotel, nice pool area and great location

The staff was friendly both at check in and out. The room was spacious but when we opened the fridge, it was dirty. However, when we reported it, they sent someone right away to clean it. The ice machine was not working on our floor but the front desk sent us an ice filled bucket to our room. We wished the Coffee shop had more supplies of what they showed on the menu. They were always out of a lot of breakfast selections. Overall, it was a good experience. We enjoyed our 10 minute walk to Universal studios.

Very very disappointed stay! First of all girl at front desk friendly but don’t know much about her job, Dhe issue is key for the Room but then she could not activate the key so she offer me that doorman can help us get in the room and later they can issue the key. Then even though we book hotel WITH breakfast INCLUDED she “forgot” to gave us voucher for it. Oh and by the way that breakfast included package include one cup of coffee and one pastry for which I paid $90 extra which they did not mention. Excuse for that was given: COVID like always for every thing.

The stay was great but it was hard to believe we had to pay 35 dollars a night after paying to stay at the very hotel we’re staying at

Very nice hotel conveniently located in Studio City. The room was clean and comfortable and the pool was great for the kids. We had a wonderful time during our stay.

Hotel was excellent. My truck wouldn't fit in the underground parking, so had to park out front (and move it once, at the request of the hotel).

We loved the hotel and how close it was to Universal Studios. The staff was great lots of precautions with COVID-19. The heated pool was amazing! We also liked the convenience of being close to the highway. They have a food service you can eat in the evening right outside and that was great! 😊

I am an essential worker and find myself still traveling a little bit for work during the pandemic. Different hotels seem to approach the restrictions and decreased customer flow differently. The Hilton at Universal like many (but not all) hotels have decided they do not need to provide much or work hard to win customers during this time. “No we don’t do that right now,” and “you have to...” are common themes. They are constrained and we get it, but they are also just providing the minimum and making no effort to earn our business and continued patronage. Disappointing.

Perfect

Was fine