4/10
The good: Nice room, nice Starbucks coffee bar, nice bar seating area.
The bad: We're in a 2 Queen room with 3 people on the reservation but you only put 2 towels sets in the room? Also only sheets and a duvet cover with no stuffing. So we called down and asked for those. The front desk clerk says, "So you need two comforters AAAAND a towel set." I respond, "yes, thanks" and she hangs up. Maybe an hour later the comforters arrived, and 3 hours later the towels.
Next day we needed a fridge and microwave. I informed guest services that we were out so just in case they arrived and we didn't answer, just go in. "No problem," he says. We returned maybe an hour later to no fridge or microwave. I called down and was informed that it would be delivered soon. 4 hours later and neither. Called again and was informed a large group had checked in and they had all the fridges and microwaves. Well thanks for leading me on for 5 hours!
Later same evening we're running low on the 2 toilet paper rolls they started us out with. This was Day 2 and still no housekeeping. I called and was told they'd bring it right up. Had to call again later and was told the guy was making his rounds and was on his way to our floor. Maybe 2 hours later I went down and talked to a sweet valet person who went behind the front desk and got us two rolls herself. So you lied!
Nice hotel overall, with convenient location to downtown, midtown and most of Atlanta. But don't expect to be taken care of. NOT RECOMMEND
VAUGHN
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