Unfortunately, my experience at the Downtown Grand was not great.
The online check-in could not find my reservation (even with the correct confirmation #), and the self-check kiosk could not find my reservation with my name or ID card... luckily my confirmation number worked, as the in-person check-in line was extremely long and incredibly slow.
Unfortunately, the kiosk does not give you a parking pass, so hours after check-in, I had to wait in a very long (slow) line to get my parking pass from the front desk.
One of the front desk workers (6:30PM on Thursday, July 24th 2025 was a very rude young Hispanic woman, whom without even looking at me, nastily told me to "Get in line" when I asked how to get a parking pass.
The other three desk workers were yawning, joking/talking amongst themselves, and did not look at all happy with their jobs.
I waited for nearly 20 minutes to finally get my parking pass.
The parking lot is off-site (across the street) and the garage is fairly scary/dirty. The elevator didnt work (sign says use the stairs), so i had to carry my luggage down/up 4 levels of stairs.
The room was nice... but... my toilet wouldn't flush, and the room was the noisest room I've ever been in (Freemont street music all night long). They give ear plugs, but it's still not an experience I'd ever wish for again.
I called about my toilet three times, but the first employee sounded very put off with my call, and no one ever came to fix my toilet.