It was the most unpleasant experience I had in a hotel. Personally unprofessional, he treated every request I had with superficiality and malice. The staff is not trained either to solve the reservations correctly or to behave kindly with the customers. The staff is so lazy and untrained that they expect the clients to contact the agencies and solve their reservation codes, other than those on the voucher, codes that normally belong to the internal work of the hotel staff.
The hotel is not 4 stars. The doors, the batteries in the bathroom are old, the elevator got stuck several times with people inside, they don't have parking, not even nearby, the breakfast is brief, they don't provide room service and there is nothing in the fridge, not even a bottle water.
I do not recommend, I will never return here and in general to hotels belonging to Novotel, because I also had problems in Barcelona.