This hotel is very old but renovated. Everyone is incredibly nice, and service is impecable. They go a long way to get to know you and help you in anyway they can, from the people at the front desk, the staff of the restaurant, everyone. We came early, but our room was ready so we were able to check in. The room was comfortable, although the bathroom could use a new renovation. The hotel has amazing spaces for kids, including a great pool and animals, such as deer and tropical birds my kid had a great time. The only downside of this hotel is that ridiculous, expensive food, although quality is good, it's not worth what it's cost even for Cartagena standards. Breakfast was amazing with a lot of options and loved that it was open up to 11 AM .