This hotel stay was excellent. The entire staff was incredibly helpful and went out of their way to make sure my stay was as comfortable and convenient as possible. The front desk concierge was always smiling and helpful and even texted me to make sure I was happy when I got to my room! He was available the entire time via text, so I didn't have to call down for anything. Room service was excellent and their car service worked out very well. Overall, the next time I'm in Chicago, I will definately stay here.