Staff were friendly but we were given no info on check in (eg wifi details, amenities etc) and had to go back downstairs to ask for them. No elevator so had to lug suitcases up stairs. Leak in stairway which resulted in a puddle on the carpet, and visible damage on the wall. Room was tidy and a good size but my daughter had quite a fright when she saw a cockroach on her pillow shortly after going to bed. Two windows near the single bed were missing latches to close them, meaning they could never be fully closed, making the road noises louder and is likely how the cockroach got in. We could hear everything from the room next door, resulting in poor sleeping.