2/10 แย่
14 ธ.ค. 2025
Questions provided: did the room feel neglected? Was the staff support lacking?
I was never able to see the room because the hotel cancelled my reservation. The customer service was almost non existent-all AI voices and constantly put on hold and given the run around. When I was able to get a hold of a human, they were mostly unhelpful or belligerent.
The hotel was very difficult to find, and the pictures online are 100% inaccurate as it is a rundown building with no signs or indication that it is a hotel and not an abandoned building. I finally found the hotel and there was no hotel staff available after 11-I’ve never seen or heard of any hotel like this and based on the signs on the door-it is a recent and temporary development.
Either way, I wasn’t able to check in that night. When I went to check in, in the morning, the woman through the window rolled her eyes and rudely told me I need to contact my third party provider to get a refund.
Sadly, hotels.com sided with this establishment (after they themselves had trouble getting in contact with them) and refused to give me a refund or a voucher for a hotel stay that was not cancelled on my behalf. Very disappointing for a company I have been a customer of for years.
This hotel just seems like it gets bookings, makes the experience so terrible that people cancel and pocket the money. Or they just cancel the booking on their own like they did for me.
Terrible place and I will be there to witness it’s eventual closure.
Romulo
Romulo, ทริป 3 คืน
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