The service at the hotel, especially the front desk, was outstanding. My first day I arrived at about 11:30 am, due to the flight arrival time, but they allowed me to check in early. And throughout my visit, the front desk personnel assisted with train tickets and arranging a tour for me.
Everyone was friendly and helpful.
The room was on the small side, but it was just me and my trip wasn't about staying in the room so I didn't need a lot of space. The room was clean, the bed comfortable, and - unlike most hotels in the US - there was housekeeping service every day.
The hotel is centrally located to everything and just a couple of blocks from a train station.
Overall, I could not have been more pleased with my stay and experience with the Platzl Hotel.