Sunscape Akumal Beach Resorts & Spa - All Inclusive

You won’t enjoy the beach in the hotel!!!! For sure!!! Don’t try!!! It’s a reef!!! Just, rocks in the shore!!!

This location was beautiful and relaxing. We were a little disappointed with the lack of food options at the resort but overall it was good.

Service was pretty good, the resort is very clean and the staff are all very friendly and helpful. The food was decent but not the best. Many of the restaurants were closed due to low occupancy in the resort from Covid, so the selection wasn’t that great. The amenities were great, and the resort itself is beautiful and in a great location.

AC didnt work very well

Great stay. Welcoming staff. Beautiful location. Definitely would recommend for someone looking for a nice getaway

Rocks in the swimming area not much the hotel can do about that. Beach oceanfront rooms should be remodeled to include balconies or at the least windows that open. Very disappointed that these rooms are so beautiful yet so stuffy. Due to pandemic it was quiet so i was unsure why the room cleaners were not assigned to cleaning the hallways. Many hallways were dirty. Dishes, rubbish, unclean floors... The staff was great. Everyone went out of their way to please me and offer special services.

First time at an all inclusive; everything is available at resort including very helpful concierge desk. As 1st-timers we didn't book our excursion through resort, but through Expedia. Bus wasn't allowed to pick us up from property, so we waited outside front gate for them. Seemed staff was not their usual team; possibly training? There were a lot of miscommunications between departments and things they said they would check into were not (1 eg., we didn't have hot water and no one followed up) We had paid extra for an their Sun Club accommodations & room was amazing with soaking tub on patio, but water for both that tub and in amazing walk-in shower would only get lukewarm at it's hottest. We did visit during the pandemic so that could explain the staff. Called day before we arrived to ask about amenities, specifically about nonmotorized water sports and was told about what they had. I asked what was closed due to COVID & they said just the athletic facilities, well, I guess that includes the nonmotorized water sports because none was available during our stay :-(. The bartenders were great! We don't do alcohol, and my wife would come up with different mixed fruit drinks and they were all happy to indulge her! The food at the restaurants were good. Our favorite was Portofino. I wish I remember our server's name, he was great; as was Noeli at the 24 hr coffee shop, which was our favorite spot to go. We will give it another chance & go back with kids and friends.

The resort is nice. Nice beach and good service. The restaurants were all pretty good. Great stay overall.

Staff overall was fantastic very courteous. Since the check in guy, to the cleaning personnel at the lobby. I felt welcome. The night I checked in a bellmen was busy working by himself but he was so patient with me and was not overwhelmed at all by all the chaos around him. Servers during breakfast were outstanding that were all willing to offer advices about places to visit and if they didn’t know they made sure someone did.

The price was cheap, but when you get there they try to upselling you on everything. The place is set up for all inclusive, but if you opped out its impossable to pay for a drink or eat here because you have to goto the reception to pay for things. Then go back with the receipt to get it, they do this on purpouse so you just give into the all inclusive. As far as the room was very dirty, the daily cleaner had a time slot to clean they completly dissreguard. And haggle you to tip if you want it cleaned properly. The building elevator didnt work and would not move my room without paying more. From staff to management this place was a joke, I will never recomend anyone to stay here. Took the fun right out of the vacation.