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Good hotel for business. Good location close to Grand indo and Plaza indo. Good staff and services.

Very bad experience. The staff is nice but the boiler was broken and I couldn’t take a shower or bath in my room. The rooms are small and not up to date. I could hear the tv next door at night. No formal apology offered when I complained and checked out early. for the price I pay, I expected so much better, there are 3 star hotels that are better than this. I ended up moving to Mandarin Oriental nearby and was surprised by how much better the rooms were there. The price was also lower...so shocking.

Superb breakfast spread. Above and beyond service. Spacious room. Extremely convenient location, directly opposite a massive mall.

Staff good bit room very small & old. No exhaust fans in bathroom etc.

Superb breakfast

Like it very Clean

Very nice hotel right in the city center. It's an older property, but well maintained, and was an excellent value.

So it's fine! Nice staff, nice rooms. Dunno what else to say.

Very good service overall and especially in the restaurant.

This trip was a total disaster. I ordered a bottle of champagne and when i ordered a second one at the room service I had the answer no more Champaign. I asked an other brand, same answer. Finally after talking to the night duty manager I got another bottle after one hour. . Not cold The next day when I wanted to settle my bill the cashier said it’s only this and this. No trace of The Champaign. I replied are you sure? Yes was the answer. I was thinking maybe it was a compensation for the what happened the night before. So I left the hotel, my girlfriend stayed another night. When she wanted to check out they gave her the bill of the Champaign. She had a very important appointment. They refused to let her go insisting how are we gonna to pay the bill. I had to call the hotel manager for 32’ international call from Europe at 1.5 euros per min. She was not even surprised of what happened. Her priority was just to get the bill paid. Which I don’t mind. But how can you charge the room 36 hours after and put customer in a delicate situation like this. Specially when I paid the bill and asked if everything was correct. Also the night before my girlfriend ordered around midnight room service. Pullman burger and they didn’t have avocado. At the end she was waiting for 2 hours and nothing got delivered. It’s the worst service I ever had in my entire life. Email has been sent to accord manager France. The una bar rooftop is also a lie. It’s only open for function.