6/10 ดี
28 มกราคม ค.ศ. 2025
Probably a great hotel but spoiled by our treatmen
The hotel is in a great spot, and the room was beautiful. Location is right in the old town district and a short walk to the castle and the port/beach and shop/restaurant. We'd have scored it much higher if we had been treated better on arrival.
A storm (neither the hotel's fault nor ours) meant we arrived two days later than planned (cancelled flight). We notified the hotel on the day of the storm - we didn't ask for a refund of the two nights we wouldn't sleep there - but we were strongly informed (then and again on arrival) that they wouldn't refund the nights even if we had. What we did ask for was the room to be held for us given that we had paid in advance for all four nights. Apparently this was too much to ask for, the room was occupied when we arrived (I assume sold twice) and not available for us until later that day.
Alan
Alan, ทริป 4 คืน
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