There was a long line at check in, many people who seemed to have been wating for rooms for hours, git checked in was told they did have the room i reserved so they had to give me a smaller room. Got up to the room, it wasnt even cleaned. Had to wait in the 15min line at the desk again, was given another room, and it was currently being cleaned, so we waited in the hall, after trying to have a conversation with the cleaning lady, that didnt know english, about our room. Eveyone was nice, they just definitely need a more staff and ones that are bilingual. Hitel was kinda of messy, like its suppsoed to be nice and like technically was but also wasn't.