2/10
I was so excited to stay at the historic Fairmont San Francisco but was shocked and disappointed by the poor condition of the room I was put in. Multiple large areas of water damage on the ceiling, a large portion of the wallpaper missing in the bathroom, stain on the head board, peeling paint in multiple places, and an old creaky couch that didn’t look clean enough to sit on. Also strong cold draft coming from the windows. I would not recommend booking here if you are expecting a luxurious experience. I spent one night in the hotel and notified the concierge about the poor condition of the room. The concierge said that they would not put anymore guests in the room until it was repaired and that there was nothing he could do to rectify my situation because I booked the room through Hotels.com. No guest should have such an subpar experience in a “4 star” hotel… the room was clearly not maintained and literally in worse condition than your average a 1 or 2 star hotel/motel. I spent so much money on the room and did not receive the quality of room as advertised online. Spend your money elsewhere.
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