8/10 ดีมาก
18 กุมภาพันธ์ ค.ศ. 2025
Not up to the usual standard.
I would like to take a moment to share my feedback regarding my recent stay at The Sheraton, which, unfortunately, did not meet the high standards we have come to expect from your establishment during our numerous visits over the years.
While the accommodations booked (one room for my wife and me, and another for our two children) were satisfactory, we encountered a few issues that detracted from our overall experience.
Firstly, although we were located on the second floor, the noise from a party on Saturday night disrupted our peace, with music audible until nearly one in the morning.
Additionally, upon returning from an evening out, I was informed at the Palm Court that I could only order a double whisky, which was surprising, as I have previously enjoyed single servings during past visits. After some discussion, I was ultimately permitted to order a single, but the experience felt unnecessarily prolonged, particularly given the premium price of £162 for a 50ml double.
Moreover, breakfast on Sunday morning was notably below the usual standard we have experienced. We waited nearly 20 minutes for hot food, as it appeared the kitchen had run out, despite the fact that we were dining well within service hours.
Overall, our visit felt somewhat lackluster, which is disappointing considering our history with your hotel. This may merely reflect a current downturn in service, and I remain hopeful that these issues will be addressed moving forward
David
David, ทริปกับครอบครัว 1 คืน
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