I have been a longtime customer.
I stayed recently & the street signs are very confusing -at 4 PM, it turned into a tow zone. My car was towed & it cost me $750. That is not my issue with Hotel G, but it is the background.
When I arrived on Tuesday, I was concerned about being towed again. I pulled in front of the hotel, the curb is marked “tow away.” There is no staff in front so I called the hotel to inquire about how to check in without getting towed. I was finally transferred to the front desk & a man told me to park in front so I explained that it was marked, “tow away “and that I had been towed recently. He was incredibly condescending - and rude.
While this is going on, I can barely hear him because there is a full-blown protest/strike going on at the hotel next door. I took his word that it was safe to leave my car in a tow wave zone, went inside and was checked in to Room 715.
The noise from the protest was LOUD, they are blowing horns, beating huge steel drums, blowing whistles, and screaming so loud that you can hear it over the in-room fan. I went to a store and purchased earplugs just to sleep - and could still hear them. I emailed the manager (never received a response).
The hotel needs to warn guests about what is happening next door - and provide earplugs if someone chooses to stay.
I fear the issue with the front desk man is more than a lack of customer service training - my guess is he often speaks to women the way he spoke to me.