2/10
Our room smelled liked cigarette. Contacted the front desk and they weren’t able to compensate our inconvenience. They switched our room but it was a downgrade from what we paid for. We were inconvenienced by having to change rooms. It would have been nice if management would have comped us a room for future stay. Apologies are nice but it doesn’t fix the problem after traveling and wanting to check in to a nice room to relax but to be disappointed with a cigarette smelly room.
Ronald
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