I need someone feom Hotel.com contact me ASAP.. This is not acceptable
Nidia
ทริปกับครอบครัว 1 คืน
2/10
deplorable site. we left without staying. decrepit, dirty, decaying
James
ทริป 1 คืน
6/10
Was very out dated
I stayed here to be close to the moody center it was pretty close to everything.
But beside that probably wouldn’t stay again unless remodeled
Samantha
ทริป 2 คืน
2/10
Too much durty bad Service and room bad evrithing never come back
Homeless live in half property
Javier
ทริปกับครอบครัว 1 คืน
2/10
Check in was supposed to be at 2 pm and had to wait till 3 pm as the room wasn't clean, rented a non smoking room and the smell smoke was strongly present,didn't change bed sheets, sofa small burns from cigarettes, bathroom was not clean at all. Somke alarm was covered with a glove.....
ผู้เข้าพักจริง
ทริป 1 คืน
4/10
Shower did not work; hot water was not available for a shave; the front desk was not available when assistance was needed; the room key did not work, etc.
Joel
ทริป 1 คืน
2/10
It was terrible. Water stuck in the sink and I asked for another room, the second room did not have the lock!!! They even don't say anything to calm down me
Roshanak
ทริปกับครอบครัว 1 คืน
2/10
Joseph
ทริปกับเพื่อน 5 คืน
10/10
Lay
ทริป 2 คืน
2/10
Quite possibly the worst hotel I’ve ever stayed at. Room disgustingly dirty. Lights or WiFi did not work. Pool is green. While hotel is nothing like the photos, and the staff were outright rude when I complained. Avoid at ALL costs.
ผู้เข้าพักจริง
ทริปกับเพื่อน 9 คืน
2/10
The photos on-line of the entire place are from the time it first opened, and everything now is so bad that me and my wife cancelled our stay and stayed somewhere else.
ผู้เข้าพักจริง
ทริป 2 คืน
8/10
they need to fix the shower, the rod was broken and they need to fix the bathroom which was running all night, otherwise everything else was perfect
Julia
ทริปกับเพื่อน 2 คืน
6/10
Bathroom overall pretty dirty, as well as no microwave in my room.
Sunchan
ทริป 2 คืน
2/10
I dont recommend to nobody it was horrible everything
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ทริป 1 คืน
4/10
Stayed for two nights, they never came and cleaned the room. Staff not there when I first arrived to check in. No “be right back” sign or anything, property could’ve been abandoned for all I knew.
Anthony
ทริปกับเพื่อน 2 คืน
2/10
the place is very ugly you need a remodeling
Luis Miguel
ทริปกับเพื่อน 2 คืน
2/10
Christopher
ทริป 2 คืน
4/10
ผู้เข้าพักจริง
ทริปกับครอบครัว 1 คืน
6/10
I booked a non-smoking room but the previous occupant smoked and left 2 butt’s in the trash. While the management was apologetic & did try to spray and clean, when I unreturned to the room hours later the smoke smell was back.
Jason
ทริป 1 คืน
4/10
Same staff for 4 days. Day one: Staff was unfriendly and unaccomodating. At check-in, we informed them there was no coffee and single cup coffeemaker was incomplete. They basically said too-bad, we cannot help you. Day two early morning, shower faucet fell off and sink drain was clogged. We left at 4:30 am for hospital surgery procedure and time to inform staff. Day two returned late at 10:30 pm, too late to talk to staff about issues and saw room had not been serviced. Day 3 morning: Asked for different room because of faulty drain. Lady accused me of delibrately plugging drain because i did not inform her on 1st day of stay. I rejected the notion and felt insulted. Day 3 night: Upon return to second assigned room again at 10:30 pm, there was no tv remote. After approaching night service window, same lady clerk to ask for remote, she gave me one that did not work. I returned and obviously frustrated with me, gave me second remote and told me that it was sleep time and no more service would be provided to me. Day 4 evening: arrived at 10:30 pm and i saw office was open. Second room had not been serviced. I asked for coffee pouch replenishment and was told she did not have anymore not even apologizing. It appeared same person was the only clerk 24/7 during my 5 day 4 night stay. I never recieved any apology for the lack of accomodations. I will not recommend Motel 9 to anyone. That lady clerk needs hospitality training i would think. Stay was 1/21/2025 - 1/25/2025.
Connie
ทริป 4 คืน
2/10
Tub was messed you couldn’t turn the water to the tub on very rusty calling falling down sink stopped up floors unclean a very bad odor in smelt like animals in pee in there in the room key didn’t work to the door even after resetting the lock. I contacted hotel.com no one reply to get my money back in haven’t heard from them!
Lyndia
ทริปธุรกิจ 1 คืน
2/10
The room smells .. there was a water leak from the back of the toilet.. and couldn't fix or give us another room ... I check out a day early.. they wouldn't refund me the second night .. the stay was not pleasant
ผู้เข้าพักจริง
ทริปกับครอบครัว 2 คืน
10/10
Had an amazing stay . Attendant was very nice and welcoming . Area is safe and peaceful . Definitely will be staying there any time I’m in town
Ashley
ทริปกับเพื่อน 10 คืน
8/10
The staff was nice and the rooms were cleaner than expected the location was good also