ฮิลตัน ซานฟรานซิสโก ยูเนียนสแควร์, ซานฟรานซิสโก

This is the largest hotel on the west coast. It’s HUGE and can feel a bit overwhelming. We had 3 separate rooms, all small frankly. But you’re sleeping, so how much room do you really need? What sets major hotels apart is their customer service. Here, the cleaning staff went above and beyond to speak to me anytime I was in the corridor. They asked what room I was in and if I needed anything. The cleaning crew and food service crews impressed me the most. They had relaxed efficiency and expressed genuine care. Anytime I went to the front desk, concierge, and doormen, I was interrupting a coworker conversation. My sister had a stroller with her and I got the doors every time. Now I can open my own door!! But we had our arms full and an assist would have been nice. The elevators are fast and I appreciated the filtered water available for dispensal. If this weren’t a business trip, I would have chosen a smaller hotel.

Way too expensive. $200 to park for 3 days. No room service. Lobby food market outrageously expensive. $15 for a small bowl of salad, cup of fruit around $10, (maybe $8.50). Liter of water at least $10. If you’re going to charge like this post it somewhere online so those of us traveling in for conferences and such can know what to expect. Will never stay here again. The conference was great but this ruined it.

Pool wasn’t working. The rooms windows didn’t open so it was very stuffy. Expected a balcony but there was another up charge for that.

Sheets were rough, bathroom door didn’t lock, and the are from bathroom sink was wonky. We asked for extra blanket and received a rough, thin, 1970’s looking thing. $18.50/day for WiFi. For $399/night is a total rip off. Only pleasant part of our stay was the woman who checked us in. Very friendly and warm.

When I was first checking in, it was a bit overwhelming with the amount of activity going on in the lobby. The line for non-Hilton Honors is a bit out of the way. But the room was very quiet and clean and the hotel itself is in a great location. I would definitely stay here again.