I stayed here for a book convention and paid $550 for two nights—not because it was worth it (it isn’t), but because the event was hosted on-site. When I arrived Friday, the bellhops were gone, so the front desk held my ID and let me borrow a cart to haul boxes to my room myself. The valet was great and also helped.
On Sunday, I asked the bellhop desk for help to my car and was told I’d be charged—but no one could agree on how. One said “by the pound,” another said “by the package,” and no one could give an estimate. No scale in sight. I’ve stayed in hotels around the world and have never been charged for a bellhop—tipping has always sufficed.
When I asked to borrow a cart again, I was told no because the bellhops were “on duty.” So I was out of luck unless I paid an unclear fee. Meanwhile, 6–8 idle bellhops stood around as my daughter, sister, and I made multiple exhausting trips with one small personal cart. One even wandered into the convention room looking for someone to upsell. It felt predatory.
The hotel is outdated, overpriced, and unhelpful. I will not recommend it for future events.
